If you are not satisfied with your purchase, you can return the products within 14 days of receipt proved that the returning items are in perfect condition and in their original packaging.
If you have received the items that not as described, please contact us as soon as possible but no later than 5 calendar days of receipt of the order.
Please note that no claim or return is accepted on the coins with clearly stated defects and circulated banknotes, as they have the actual images (photos or scans). Please review the images thoroughly before buying!
In case of an issue with a shipment (if you have received the order damaged, incomplete etc.) before submitting a request for a reimbursement or a return you should get an official (numbered, signed and stamped) confirmation from your post/courier confirming the issue. If you do not provide us with the document we will be unable to provide a reimbursement or accept a return.
Please do not return the order prior to contacting us! Otherwise the return will be considered unauthorized return and fined accordingly (see section “Unauthorized return” below).
Please use an internationally trackable shipping service and provide us with a tracking number after shipping the order back.
In no case we accept a return sending back to us later than 14 calendar days of receipt of the order.
All returns must be in original, resalable condition with all original packaging.
If a product is returned without original packaging, removed from a holder or a capsule or not in an original condition, we will not provide a full refund for this product.
Authorized return
The return is at your own risk and your own expense. Unpaid returns or if we must pay to the courier are not accepted.
You have to arrange a return correctly. Please do not declare any value for a return!
You are responsible for return shipping cost, bank fees, customs duties and other appropriate charges if applicable.
Upon reception of goods we will inspect them to make sure they are in perfect condition and will issue a refund within 3 business days. Please note that only cost of returned items is refunded. No refund is provided for a postage.
Unauthorized return
If the order was returned back due to you did not collect your package (for instance: you refused to follow customs or any other requirements in your country, provided an incorrect shipping address, did not get a postal notification or any other reason the package was unclaimed) and you do not want us to ship the order again we would charge you:
– 10% but not less than 25 USD / 24 EUR / 23 GBP restocking fee; and
– 2 x shipping cost (as we also pay the same amount for the return shipping).
If the order was returned back due to you did not collect your package (for instance: you refused to follow customs or any other requirements in your country, provided an incorrect shipping address, did not get a postal notification or any other reason the package was unclaimed) and you still want to get the order you have to pay:
– 5 USD / 5 EUR / 5 GBP reshipping fee; and
– 2 x shipping cost (as we also pay the same amount for the return shipping).
If the order was returned back due to our mistake, we will resend the order at our expense.