The policy is for the order cancellation or modification only. If you want to return your order please refer our Return Policy.
If you did not pay for your order and wanted to cancel your order, you do not need to do anything. The order will be cancelled automatically, the cancelled order details will be removed within 7 days.
As we offer the fast order processing all week long including holidays and weekends, please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Any orders that have already been shipped can not be modified, cancelled or refunded.
If the order is cancelled or modified due to our warehouse’s fault you will not be charged any fees, otherwise please kindly note that you can cancel or modify your order under the following terms:
- Your order is not collected yet – your order can be cancelled and you will be charged 5 USD / 5 EUR / 5 GBP cancellation fee. You can add or change any product(s) in your order without additional fees (you will just have to pay for the differences between the product’s cost and/or postage or get a refund if applicable).
- Your order is collected and/or packed – your order can be cancelled and you will be charged 20 USD / 19 EUR / 18 GBP service fee the order’s weight is up to 500 grams, plus 10 USD / 9.5 EUR / 9 GBP for every additional 500 grams of the order’s weight. No order modification is allowed at this stage, however we can combine two orders into one if the first order has not been shipped yet (we will refund you overcharged shipping if applicable) .
- Your order is shipped – no further cancellation or modification is possible. Please refer our Return Policy if you want to return your order.
If you need to cancel or modify your order and you agree with the above terms, please contact us at support@kazcoins.com providing your order details and wait for our response (in business hours we will reply quickly). After the cancellation is confirmed by our support team, you will get a partial refund within 2-3 hours.
We reserve the right to modify or update this policy at any time, so we encourage you to review it periodically.